We have compiled this list of FAQ (Frequently asked questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

• What is Whitelisting?
• AOL - Whitelisting Procedure
• Yahoo Mail - Whitelisting Procedure
• Hotmail - Whitelisting Procedure
• EarthLink - Whitelisting Procedure
• McAfee Spamkiller - Whitelisting Procedure
• NetZero - Whitelisting Procedure
• Norton AntiSpam - Whitelisting Procedure
• Others - Whitelisting Procedure

Cashier FAQ - Deposits and Withdrawals, Table limits and Security.

InstaDebit FAQ

• Is it really FREE to sign up to INSTADEBIT?
• Are there any bonuses or promotions associated with INSTADEBIT?
• Can I use someone else's INSTADEBIT account to fund my playing account?
• Can INSTADEBIT access my account without my knowledge?
• Can merchants make withdrawals from my account??
• What information do I need to supply to open an account?
• Why do I need to provide my Social Security Number?
• Why do you need my date of birth?
• I don’t have a state drivers license. Can I still sign up for an account?
• Why was my registration declined?
• I get the "Unable to Complete Account Sign-up Process" message when I try to sign up for a new account. What is wrong?
• I have Pre-Registered for an account. How do I make a purchase at Sterling House?

• What are Solo & Switch/Maestro?
• How old do you have to be to get Solo?
• Can Solo be used over the internet?
• Do many places take Solo?
• I have been asked for an issue number when buying things online? Where do I find it?
• I have a query about a Solo transaction - what should I do?
• Why use Switch/Maestro?
• How will Solo or Switch/Maestro withdrawals be processed?
• How can I get Switch/Maestro set up?
• Do many places take Switch/Maestro?

• What is Moneybookers?
• What are the benefits of using Moneybookers?
• How safe is Moneybookers?
• How do I open my Moneybookers Account?
• How do I make an Instant Deposit at Sterling House Casino?
• How do I add a Bank Account to my Moneybookers account?
• How do I deposit funds to Moneybookers from my bank account?
• How do I withdraw money from my Moneybookers account?
• How do I check my Deposit/Withdrawal limits in my Moneybookers Account?
• How do I get better deposit limits on my Moneybookers Account?
• How do I verify my account?
• How do I change my information with Moneybookers?
• How do I get detailed information about the transactions I have made through my Moneybookers account?

• What is NETeller?
• How do I deposit, withdraw, and transfer funds?
• How do I become Certified?
• Why was my withdrawal declined?
• Why was my credit card declined?
• How do I change the personal information in my NETeller account?

• What kind of games does the Sterling House Casino offer?
• How can I be sure that the games are fair?
• How is the outcome of the games generated?
• How do I chat with other players?
• What are Club points and how do I accumulate them ?
• What is a Multiplayer or Private group table?
• What happens if I am disconnected unexpectedly from the Internet while I play?
• After placing a bet I suddenly change my mind. How do I remove the bet?
• Where can I find complete detailed instructions on the various games?
• How old do I have to be to play for real money?
• I am not sure what was the result of the previous game was? What should I do?

• What do I have to do in order to play at the Sterling House Casino?
• How long does the download process take?
• What's the name of the downloaded setup program?
• Do I have to download every time I want to play?
• What should I do after downloading the software?
• What are the minimum system requirements?
• Can I use Sterling House Casino with a Mac computer?
• Why can I not log on to the casino?
• How do I use Sterling House Casino with AOL?
• What should I do if I receive a message stating: “Account not found. Please verify your account information and try again."?
• What should I do if I can’t find the Sterling House Casino icon on my desktop