What kind of games
does the Sterling House Casino offer?
Sterling House Casino offers 58
different games currently. We have the ten most popular table games (Baccarat,
Blackjack, Caribbean Poker, Casino War, Craps, Keno, Pai Gow Poker,
Red Dog, Roulette and Sic Bo) and 39 machine games (including Video Poker
machines, 4-Line Video Poker machines, 3-Reel and 5-Reel Slot Machines
both with and without Progressive Jackpots and Bonus Games). We
are working on new games on a daily basis. You will be
notified when new games become available automatically.
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How can I be sure
that the games are fair?
Sterling House Casino is fully licensed
by the government of the Netherland Antilles. The payout percentage,
(the percentage of total wins out of total bet) is
being audited on a monthly basis by one of the leading international
accounting and auditing firms. The payout percentage report is displayed
on the Sterling House Casino web site, so that you can be sure that the
games are fair and honest.
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How is the outcome
of the games generated?
Sterling House Casino is using a very sophisticated
Random Number Generator (RNG) to create a randomized outcome for
each game. The odds for both real money mode and fun mode games are
created with this random number generator. In all card-based games,
like Blackjack and Baccarat, the deck/s of cards are shuffled prior
to each hand being dealt.
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How do I chat with
other players?
Chatting is very simple. All you have
to do is click on the 'Chat' button in Multi-player and Private-group
tables and type in whatever is on your mind. To send the text, simply
click on the 'Chat' button again.
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What are Club points
and how do I accumulate them?
The Sterling House Casino has a very unique
Club Points program - enabling each member of
the casino to accumulate Club points automatically while playing.
All you have to do is wager at the Sterling House Casino. For each £10
wagered at the Sterling House Casino every player received 1 Club
point for free. These Club points can be converted to
real money that can be cashed out or played with. As well,
the more Club points you accumulate - the faster your VIP level
increases which, in turn, enables you to enjoy better bonuses and participate
in our special casino events.
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What is a Multiplayer
or Private group table?
When you join a multiplayer table you
automatically join to a table with other players. The system automatically
assigns you to a table where there is an empty seat.
Private group table is a table where
you can play along with your friends without any interruption from
other players. In order to join a Private group table, you have to
type in the name of the table you wish to join. If this table
has already been created by your friends, you will join this table,
if not – a table will be created for you so that you can tell
your friends to join in with you.
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What happens if
I am disconnected unexpectedly from the Internet while I play?
Since Internet connections malfunction
due to several factors beyond our control, we have developed sophisticated
mechanisms for handling abnormal disconnections, that will
always protect the player's interests.
If you are disconnected
from the Internet while you are in a middle of a game, do not panic.
If you are unable to reconnect to the Sterling House Casino, you will
be logged out after a certain period of inactivity. Subsequently, you may
connect to the Sterling House Casino and log in as usual.
When you manage to reconnect,
the type of game you were playing will determine what
you will see upon reconnection.
For Blackjack, Craps and Video Poker,
upon reconnecting to the Sterling House Casino, you will automatically
be returned to the exact point where the game was interrupted, so
you may continue from exactly where you left off, and decide
what do you want to do, as you would for any game round.
For games like Slots and Roulette, where
the player does not make decisions in the game after the round had
been started, you can just log-in to the casino again and check the
result of the game clicking on the ‘Game history’ button.
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What do I do if,
after placing a bet, I suddenly change my mind? How do I remove the
bet?
For games such as Blackjack, Roulette, Craps
and Baccarat simply select the chips your wish to remove with your right mouse button.
As well, for Roulette you may also select the ‘Clear
Bet’ button to remove your entire bet from the table.
For Slots and Video poker, simply press
the ‘Cash out’ button to transfer your coins from the machine back
to your balance. If other coins remain in the machine, don’t worry,
they will return to your balance automatically once you exit the
game.
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Where can I find
complete detailed instructions on the various games?
Our downloadable casino software is accompanied by
built-in context sensitive ‘Help’. Just select the help button
in the casino lobby for a complete set of instructions and explanations
pertaining to all Casino games, or click the help button while playing to display
help regarding the specific game you are playing. Furthermore, you can always
view our online help file by clicking
here.
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How old do I have
to be to play for real money?
In order to play for real money you
must be at least 18 years of age. There are no age limitations for fun
mode.
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I am not sure what
was the result of the previous game was? What should I do?
Simly step into the ‘Game History’
section and view the previous rounds and their results. If you have
any further questions, feel free to contact our customer support
staff at support@SterlingHouseCasino.co.uk.
You can call or e-mail us any time, 24 hours a day, 7 days a week.
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