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Sterling House Casino strongly values building and maintaining goodwill with our online casino players. We are committed to providing a safe
and secure environment to ensure our players can confidently enjoy our online casino games.
Responsible Gaming
To ensure that Sterling House Casino provides adequate player information on community and gaming support, we have developed a 'Responsible
Gaming Policy'. This is adhered to in conjunction with the laws of the Netherland Antilles.
As part of responsible gaming, Sterling House Casino will ensure each game outlines general information pertaining to the conduct of the game;
including rules, and basic strategies. Please see Games Preview for more information.
In addition, Sterling House Casino closely adheres to a compliance checklist which verifies: the type of software used; player access to the rules
of the game; full casino auditing, additional material accompanying the game; information about rate of return; and ensuring that the game only operates
by the rules and information provided to the player.
This process ensures that you can play with confidence knowing that there are no aspects of the game that are false or misleading.
Self-Exclusion From Play:
Players who are concerned about their inability to manage their gaming habits are able to take preventive action.
A player may request to be excluded from real money play at Sterling House Casino at any time by advising us by email at
Support@SterlingHouseCasino.co.uk. Once exclusion procedures have been completed, the member will not be
able to play for real money at Sterling House Casino again.
Players wishing more information about exclusion are encouraged to contact the customer service team: Support@SterlingHouseCasino.co.uk.
Details of self-exclusion are treated discreetly at all times.
Counselling & Referral Services
If you know someone who is playing beyond their means, help is available from the following crisis counseling and referral services:
Responsible gaming refers to how players can manage their gaming experience. If you or a friend identify with any of the following characteristics, do not hesitate to discuss them with any of these services.
- Spending more money than you intended.
- Arguing about gaming with family and friends.
- After losing, having the urge to return as soon as possible to win back your losses.
- Feeling guilt or remorse about gaming, or severe mood swings between elation and depression.
- Borrowing money to gamble and finding difficulty with repayments.
- Considering illegal ways to obtain monies for gambling.
- Unexplained absences from work or home.
Child Protection
To ensure only adults access our casino websites, we encourage all players to invest in child protection software and browser
filter links. Recommended products can be found on the following sites:
- Yahooligans
- Net Nanny
- CyberSitter
- CyberSnoop
- CyberPatrol
Use this software to protect your children from accessing inappropriate or adult material on the Internet. Sterling House Casino
does not use pornography or foul language to promote our web site. We believe in offering online gaming to adults, while protecting the children.
It is your responsibility as a player to secure your gaming activities so they are not accessible to children, and that children
are not being neglected in the pursuit of these activities.
Furthermore, you should ensure all possible safety precautions are being met that is required by law.
Sterling House Casino thanks you for the efforts you make to enact the above.
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